Privacy Policy

Overview

This policy explains how we collect and use personal data, how it may be shared, and your rights regarding it. “Personal data” refers to information about you or another identifiable individual.

Information We Collect

• Service activations (device, application, and network identifiers)
• Usage data (IP address, access times, visited pages)
• Information you provide (name, email, contact number, preferences)
• Transactions with us (purchases, service requests, customer care records)
• Positioning and location data for relevant services
• Information from partners and public sources

Why We Process Personal Data

• To provide and improve our services
• To manage your account and preferences
• For service development and customer care
• For communication, marketing, and recommendations (with your consent)

Legal Basis for Processing

• Performance of a contract
• Consent (withdrawable at any time)
• Legal obligations
• Legitimate business interests

Data Retention

We retain your personal data only as long as necessary for the purposes it was collected. For more details, contact us at info@highope.org.

Sharing Personal Data

• With your consent
• With High Hope affiliates and authorized providers
• For international transfers with legal safeguards
• As required by law or in business reorganizations

Safeguarding Personal Data

We enforce policies, encryption, and access controls to protect your data, including employee training and risk management procedures.

Your Rights

• Access the personal data we hold
• Update incorrect information
• Request deletion
• Object to certain processing activities
• Opt-out of direct marketing

Contact Us

• Office No: G-12, Ground Floor, EOBI House, Main Shahrah-e-Faisal, Karachi
• info@highope.org

Policy Updates

We may update this policy periodically. Significant changes will be posted here with an updated effective date.